What is the Xscape Fitness & Recovery App?
The app is your all-in-one tool for managing your membership, accessing the gym 24/7.
Where can I download the app?
The app is available on both the iOS App Store and Android’s Google Play Store.
How do I access the gym using the app?
Simply scan the QR code at the front door using the app to gain entry at any time, day or night.
Can I handle billing through the app?
Yes, all billing and membership-related tasks can be managed directly through the app.
What amenities are included in the 3-day trial?
The trial includes access to fitness and cardio equipment, saunas, and our 6D massage chairs.
Is there a membership age requirement?
Yes, members must be at least 16 years old.
What happens if my membership billing is declined?
The system will attempt billing two additional times, with a $15 fee added for the failed attempt.
Can I cancel my membership at any time?
Yes, memberships can be canceled at any time without any additional fees.
Are there refunds for unused membership time?
No, there are no refunds for the current month once billed.
Will the app offer additional features in the future?
Yes, we plan to introduce options for booking personal training sessions and massage appointments.