FAQs

The app is your all-in-one tool for managing your membership, accessing the gym 24/7.

The app is available on both the iOS App Store and Android’s Google Play Store.

Simply scan the QR code at the front door using the app to gain entry at any time, day or night.

Yes, all billing and membership-related tasks can be managed directly through the app.

The trial includes access to fitness and cardio equipment, saunas, and our 6D massage chairs.

Yes, members must be at least 16 years old.

The system will attempt billing two additional times, with a $15 fee added for the failed attempt.

Fitness only and annual commitment monthly paid Memberships have a 30 day notice period to be eligible for cancelation. 

Accounts must be at $0 balance to be eligible for cancelation. 

1 year commitment monthly paid memberships have a $99 plus HST cancelation fee for fitness only and $149 plus HST for VIP fitness and recovery. 

Memberships will continue being billed as per their billing frequency until all of these conditions have been met.

No, there are no refunds for the current month once billed.

Yes, we plan to introduce options for booking personal training sessions and massage appointments.